Ghost White Terms & Conditions

Welcome to the Ghost White team! We are committed to making sure every client gets the smile that they deserve. By using this website, you implicitly agree to the terms and conditions defined below.

All self-referential pronouns, including "we" and "us" refer to the Ghost White team.

  1. Online Shopping

    We take the utmost caution to guarantee that our descriptions, prices, and pictures match the expected results from using the Ghost White products. All of the images shown on the website are the most accurate representation of the potential benefits of teeth whitening using our Ghost White system, including the images of colors, textures, and final results. Keep in mind that the screencast on your monitor could shift the color and tone; since what you see is dependent on your screen, we are unable to state precisely what results you may expect from using the Ghost White product.

  2. Ordering Process

    Typically, it will take one to two business days before we process your order. This is regardless of the shipping location or other options selected, including the amount of items in your cart. Excluding public holidays, we ship Monday through Friday. Once your order ships, keep an eye out for a tracking number that should show up in your registered email.

    1. Reasons for Not Accepting Your order
    2. There are a number of reasons why an order to a customer has been declined. The list below is comprehensive yet does not exhaust the number of possibilities. We retain the right to withhold orders for any reason.

    • We were not able to authorize your payment method
    • There was a pricing or product error published on the item you selected
    • There was a website failure or some other system failure
    • The item you ordered was out of stock

    Feel free to reach out to the Ghost White team if your order is rejected and you aren't sure why.

  3. Tracking Your Order
  4. After your payment has been verified, our team begins the careful process of completing your order as soon as possible after it is placed. Directly after a successful order, you should receive a confirmation email with a tracking number for the package. Tracking information may take up to two days to be accurate and is not affiliated with the Ghost White team.

    If you have issues with package tracking, please contact USPS at: 1-800-275-8777. We are not accountable for any packages where the tracking information states that the item has been successfully delivered, even if it hasn't shown up at your doorstep.

    The buyer retains full responsibility over putting the correct address for the item shipment. There is a minimal window of time for you to change the address on your order. Please, contact us as soon as possible if you notice an inconsistency in the shipping address listed.

  • Order Cancellation

    If, for any reason, you decide to cancel your order after it has been placed but before it's been delivered, you can cancel by emailing our support team. Since we process orders almost as soon as we receive them, it can be difficult and may be impossible to stop an order from being delivered.

  • Return Policy

    In order to receive a refund, simply return the products to us within 30 days of requesting a full refund. We have a 30 day money back guarantee for any order made with us.

  • Payment Methods

    We only accept payment for orders in USD. Payments may be accepted by Visa, Visa Debit, MasterCard, and Paypal.

    The Ghost White team always tries its very best to keep your account and payment details completely private. We employ industry standard SSL (Secure Socket Layer) protection to reliably encrypt personal information, such as your shipping, payment, and name details. However, we are not liable for any financial loss that may be incurred by unaffiliated access to your data when ordering through our system.

    Through purchasing our products, you are allowing us to transmit your personal information from third parties on occasion. We authorize your payment by accessing your debit, credit, and account numbers, credit reports, and any details necessary to validate your identity.

  • Pricing Policy

    We always try and verify that the prices and service descriptions on the website are completely accurate. However, mistakes do happen, which means that if we uncover a pricing error, we will contact you to reconfirm your order with the correct price or to cancel it. In the event that we can't reach you, we will automatically cancel your order.

    Goods or services are subject to change at any point in time according to our discretion. If a delay occurs between when you placed an order and when it was accepted, we may run out of the product before being able to fulfill your order. We take care to notify you as quickly as possible and you will not be charged if stock runs out.

  • Online Activity and Member Accounts

    Although orders can be completed with registering, making an account on the Ghost White website will necessitate that you are fully responsible for keeping your information confidential. You must immediately let us know if unauthorized access or activity occurs on your account. We are not liable if you do not follow up with us or improperly protect your account details.

    1. Use of Our Website
    2. By using the Ghost White website, you agree to not misuse it by sending unsolicited communications (spam) to other users, uploading viruses or bad-faith code, corrupt data, post hateful comment, pornography, nudity, or violence. We reserve the right to refuse, reject and edit posted content by any user on our website. Without notice, we are allowed to reject services or suspend the account of any user, whether or not the reason for suspension is stated in the Terms and Conditions.

    3. Submission of Materials
    4. Any material that you post on our website is completely your responsibility and we are not liable for the consequences. We encourage you not to post personal details or any identifying material on our service. By submitting any material, you agree to adhere to our Terms and Conditions.

      Breaking our rules may result in suspension or deletion of your account. We will send a warning email explaining what content was not permissible on our website.

  • Liability

    We are not liable for any damages that have occurred to you, whether they were incidental, direct, or resulted in loss of profit. If you breach any of the Terms and Conditions, you are agreeing to indemnify us against all claims, damages, costs, and consequences of using our website.

  • Miscellaneous

    We may change these Terms and Conditions at any time. Even if some terms are not enforceable, we reserve the right to use them to their full effect at any point in time upon anyone who breaches them.

  • Agreement

    The Terms and Conditions supersede any other unofficial agreement made between you and any of the team members with Ghost White. Waivers to certain conditions are only effective in writing and if signed by a Director of the Ghost White team.

  • Text Messaging

    You agree to receive promotional material from Ghost White once you provide your email and phone number to us. You are allowed to opt out at any point in time.